Privacy PolicyEffective Date: 07/02/2025

 

At LabNexus, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and share your information in compliance with the General Data Protection Regulation (GDPR).

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For our Services Disclaimers, please visit our Service Disclaimer Page. 

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1. Information We Collect

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We collect the following personal data strictly for necessary communication and service provision:
 

• Full Name

• Email (Required)

• Mobile (Optional)

• Organisation/Centre Name

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2. How We Collect Data

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We collect data through:

• Website forms

• Email inquiries

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3. How We Use Your Data

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We use your personal data for the following purposes:

• Customer support and communication

• Processing and managing sample requests

• Invoicing and payment processing

• Marketing updates (if you have opted in)

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4. Data Sharing

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We only share your data with trusted third parties that help us provide our services:

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• Laboratory partners (for sample processing)

• Payment processors (for billing transactions)

• Cloud storage services (Microsoft OneDrive)We do not sell or share your personal data with any third parties for unrelated purposes.

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5. Data Security and Protection

We take appropriate measures to protect your data, including:

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• Encrypted cloud storage

• Access controls to restrict unauthorized access

• GDPR-compliant data handling practices

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6. Data Retention

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We retain personal data for up to 4 years, as this aligns with the typical duration of PhD research projects. After this period, your data will be securely deleted.

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7. Use of Cookies

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We may use cookies to enhance site functionality and analyze website traffic. By using our website, you consent to the use of cookies. You can manage cookie preferences through your browser settings.

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8. Contact for Privacy Concerns

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If you have any questions or concerns about your data, you can contact us at: Email: admin@labnexus.co.uk

By using our services, you agree to the terms of this Privacy Policy. We may update this policy periodically, and any changes will be posted on this page.